| Preface |
|
xi |
| Acknowledgments |
|
xix |
| The Authors |
|
xxiii |
|
Part One: Understanding and Designing
Dispute Resolution Systems |
1 |
Chapter 1 |
Three Approaches
to Resolving Disputes: Interests, Rights, and Power |
3 |
Chapter 2 |
Diagnosing the
Existing Dispute Resolution System |
20 |
Chapter 3 |
Designing an
Effective Dispute Resolution System |
41 |
Chapter 4 |
Making the
System Work: Involving the Disputing Parties |
65 |
|
Part Two: Building Dispute
Systems:
Cases from the Coal Industry |
85 |
Chapter
5 |
Diagnosing
and Industry's Problems: Wildcat Strikes in the
Coal Mines |
87 |
Chapter
6 |
Designing
a Low-Cost Dispute System: Intervention at a
Strike-Ridden Coal Mine |
101 |
Chapter
7 |
Cutting
Dispute Costs for an Industry: The Grievance
Mediation Program |
134 |
Chapter
8 |
Conclusion:
The Promise of Dispute Systems Design |
169 |
Appendix |
Model
Rules for Grievance Mediation in the
Coal Industry (1980) |
175 |
Notes |
|
177 |
Index |
|
197 |
