Getting Disputes Resolved

Designing Systems to Cut the Cost of Conflict

by William L. Ury, Jeanne M. Brett,
and Stephen B. Goldberg

(Cambridge, Massachusetts: Program on Negotiation)

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Contents

Preface
xi
Acknowledgements
xix
The Authors
xxiii

Part One: Understanding and Designing
Dispute Resolution Systems

Chapter 1 Three Approaches to Resolving Disputes: Interests, Rights, and Power
3
Chapter 2 Diagnosing the Existing Dispute Resolution System
20
Chapter 3 Designing an Effective Dispute Resolution System
41
Chapter 4 Making the System Work: Involving the Disputing Parties
65

Part Two: Building Dispute Systems:
Cases from the Coal Industry

Chapter 5 Diagnosing and Industry's Problems: Wildcat Strikes in the Coal Mines
87
Chapter 6 Designing a Low-Cost Dispute System: Intervention at a Strike-Ridden Coal Mine
101
Chapter 7 Cutting Dispute Costs for an Industry: The Grievance Mediation Program
134
Chapter 8 Conclusion: The Promise of Dispute Systems Design
169
Appendix Model Rules for Grievance Mediation in the
Coal Industry (1980)
175
Notes  
177
Index  
197